Business Analyst

You will collaborate on and co-create features and enhancements to applications together with our client’s product teams, business stakeholders, experience design, and developers. It’s our job to help clients simplify the complexity of new ideas so that teams can prioritize and execute toward a unified vision of the product’s goal. As a key member of Delivery, your ability to understand and convey the big picture and break down the finer details of a new feature will enable and lead effective product delivery for our clients and peers across the constraints of scope, schedule, cost, and quality from concept to hand-off. 

Your work may involve initiatives that introduce new and innovative ways to enhance and expand our client’s customers with seamless access to their products wherever they may be whether it’s In-Store, on eCommerce sites, or through Native Apps. The opportunities you will help explore may include Loyalty, Personalization, Payments, Omni-Channel experiences, Accessibility, Search & Browse, Checkout, and POS & mPOS. The customer-centric nature of the client’s portfolio is dynamic and fast-paced, and you will work closely with a cross-functional team of individuals who share a passion for digital experiences to deliver real business value every day. 

Candidate 

• Working knowledge of customer-facing direct-to-consumer experiences or retail store operations
• An inquisitive curiosity to understand the purpose, the “why,” behind any decision or proposal and enjoyment for uncovering the root cause of a new problem or opportunity
• An ability to connect the overarching product strategy to the team’s outcomes, and the resilience and confidence to charge into ambiguity in an effort to bring clarity to others, and transform ideas into real deliverables 
• An eye for prioritization, negotiating options, resolving conflicts, and obtaining buy-in from others 
• Attention to detail with excellent written and verbal communication skills to facilitate communication between and among highly experienced business and IT associates
• A practical approach to the day-to-day with excellent planning and organizational skills; capable of preparing for and rapidly adapting to change 
• An interest in teaching others; sharing your experiences and knowledge with teammates
• A self-starter who is adaptable, comfortable with ambiguity, and can rally individuals to action 

Requirements 

• Must be a confident and effective facilitator of remote meetings 
• Experience with agile product development and software delivery lifecycle 
• Experience documenting or reviewing acceptance criteria in the form of user stories and given/when/then scenarios 

Preferred Experience 

• 2+ years of experience as a business/product analyst, quality assurance analyst, user experience, or development 
• Experience working with eCommerce products, LeanUX, and distributed Squads
• Experience with JIRA, Microsoft Teams, Sharepoint, Mural