Technical PM/ BA

The Application Analyst will be a primary executor of technical strategic opportunities on the Applications Team. This role will be hands on with our business applications, and will be responsible to understand, document, and support optimized configuration in all customer facing applications, and the backends that support them. You will be asked to act as technical lead in some new GTI initiatives and should be prepared to execute UAT for functionality testing, regression testing, and QA review of our internal and third-party applications to ensure a stable environment. This role will support the Application Managers and will report to the Director of Technology Applications. 

Responsibilities 

• Elicit, document, and prioritize business and technical requirements through structured workshops, interviews, and process analysis with cross-functional stakeholders

• Author and maintain user stories, epics, and acceptance criteria in collaboration with development and QA teams, ensuring stories are sprint-ready and traceable to business objectives 

• Own the product backlog for assigned application domains, facilitating grooming sessions and working closely with Application Managers and technical leads to sequence delivery 

• Translate business needs into functional specifications, process flow diagrams, and integration documentation for enterprise and customer-facing platforms 

• Partner with business stakeholders to define and validate acceptance criteria, then lead or coordinate UAT, regression testing, and QA sign-off prior to releases 

• Serve as the primary liaison between business partners and IT, maintaining clear communication on project status, scope changes, and risk throughout the SDLC 

• Drive process documentation and knowledge management for customer data intake, document management, and cross-functional workflows to improve repeatability and onboarding

• Support Level 3 application triage by capturing detailed issue requirements and working with technical teams to define resolution acceptance criteria 

• Contribute to omni-channel and loyalty initiatives by gathering data requirements, defining integration touchpoints, and ensuring data integrity standards are met 

• Oversee maintenance and integration projects across Retail Ops, CPG, and Finance business units, ensuring requirements and outcomes are clearly documented throughout 

• Manage and create project deliverables across the full SDLC, with accountability for requirements traceability, story completion, and stakeholder sign-off 

Qualifications 

• 3+ years’ experience in a professional environment supporting retail or customer service system 

• Demonstrated history of thinking critically to investigate and resolve issues and advance improvements to other opportunities 

• Strong technical background and comfort troubleshooting reported issues, bugs, and comfort documenting and testing in a technical environment 

• Project management and organization skills to manage own projects and maintain visibility of project status to involved stakeholders 

• Experience interacting with and technically supporting ERP related systems a plus 

• Experience with highly regulated industries a plus 

• Experience implementing omni-channel marketing programs with a focus on data integrity, quality, and integrations a plus 

• Experience authoring and updating application process flow diagrams as well as architectural application integration diagrams a plus 

Additional Requirements 

• Must pass any and all required background checks 

• Must be and remain compliant with all legal or company regulations for working in the industry 

• Must be a minimum of 21 years of age