Customer Success Manager – Miami

About The Role

  • Work closely with the Partnerships managers to share portfolio insights of their partners
  • Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction 
  • Provide onboarding and training for new Partnerships customers and ensure teams find value in’s platform for their business needs
  • Forecast and track key account metrics
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics
  • Provide professional support to enhance customer’s and partners’ dedication to

Your Experience & Skills

  • 2-5 years of experience in SaaS Customer Success Management with clients
  • Fluent in English and Spanish (and additionally being fluent in Portuguese is HIGHLY preferred)
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
  • Experience collaborating with developers, engineers, and product managers to build custom solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
  • Excellent organizational and time-management skills
  • Analytical skills and passion for technology

Visa sponsorship for this role is currently not available.

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